Customer Operations Executive

About the role

We’re Hiring: Customer Operations Executive | Belong Join our dynamic team at Belong, a prominent one-stop-shop e-commerce platform specialized in furniture and home supplies. At Belong, we’re dedicated to providing a unique and exceptional shopping experience, making it simpler for individuals to create a better home and living space that truly reflects their values. As part of our team, you’ll contribute to our commitment to customer obsession and to delivering exceptional products and service. If you’re passionate about innovation, quality, and customer satisfaction, Belong is the place for you to thrive and make a lasting impact in the e-commerce landscape. Location: Maadi, Cairo Working Hours: 11:00 AM – 8:00 PM, 5 working days a week (4 weekdays + 1 weekend day) 🔹 Responsibilities Manage the full order cycle on a daily basis and handle end-to-end operational tasks (order tracking, shipping status, vendor and client deliveries). Generate and handle job orders and confirmations. Manage all online and offline communication with customers and vendors. Conduct and manage client delivery communication and coordination. Schedule deliveries with the last-mile delivery team. Manage the on-ground team to make sure all timelines are met as per the SLAs. Continuously improve the customer operations process and sustain a high level of performance. Manage clients’ final payment collection. Initiate improvements to enhance quality standards, reduce waste, and eliminate unnecessary work. Follow up on and respond to client complaints. Extract and prepare reports as requested. 🔹 Requirements Bachelor’s degree is a must (advanced degree is a plus). 2–4 years of experience in e-commerce operations is a must. Proficiency in Excel and PowerPoint is a must. Fluent in English. Experience handling a field team is highly desirable. Experience in live operations is preferred (real-time decision-making and a bias for action). Experience in the logistics and courier industry is highly preferred. Meticulous, a team player, and able to work under pressure to meet tight deadlines in a fast-paced environment. Responsible, able to work independently, with excellent problem-solving skills. 📩 How to apply: Send your CV via WhatsApp to +20 100 561 1459. #Hiring #CustomerOperations #Ecommerce #Logistics #Cairo #Maadi #Jobs #Egypt